RCQ: Guided Home + Procore

THE CHALLENGE

At Practical Completion, RCQ needed to carry construction evidence into occupation and the defects-liability period. Homeowner reports, aftercare updates and handover information could otherwise fragment across email, PDFs and spreadsheets just as responsibility moved from site delivery to operations.

THE SOLUTION

RCQ deployed Guided Home alongside Procore. Procore remained authoritative for inspections, Punch List items and construction delivery. Guided Home provided the branded homeowner workflow, governed handover record and auditable communication layer. Homeowner-reported defects sync into Procore without re-keying, while status and resolution remain visible across the responsibility transfer.

THE OUTCOMES

• 356 warranty defects were reported and addressed in 25-32 days
• Homeowner-reported defects sync directly into Procore Punch List without re-keying
• Practical Completion and defect information remains visible through occupation and aftercare
• One timestamped audit trail runs from homeowner report to resolution