ROI & RESULTS
Quantified impact across delivery, compliance, and portfolio operations, from organisations that have completed full delivery cycles on the platform.
CORE IMPACT METRICS
49%
reduction in handover errors
Delivery & Completion
60%+
less handover administration at scale
Delivery & Completion
87%
reduction in handover-related costs
ROI
90%
reduction in printed documentation
Sustainability
94.4%
customer satisfaction score on pilot
Homeowner Experience
3
days per week saved in admin
Operational Efficiency
ROI FRAMEWORK
The business case for Guided Home centres on three calculable models. Each can be sized against your portfolio data before a commitment is made.
Quantify the direct cost of handover errors that result in rework: averaged per error, multiplied by annual volume, plus the administrative overhead of resolution.
Measure the commercial and legal exposure reduced by structured governance: from dispute escalation costs to audit response labour.
Calculate time saved per plot across the handover and aftercare lifecycle, and model what that means at portfolio scale without additional headcount.
Typical ROI timeline: 3–6 months within the first full delivery cycle.
Request ROI walkthroughClient outcomes
Guided Home has transformed how we work. It saved 3 days a week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.
It has taken a lot of the pressure away from me. It's a smoother, more modern experience for customers. They absorb information far better via Guided Home and know it all by the time we do the home demonstration. It was the clear winner. Other systems didn't measure up at all.
Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.
As a rapidly growing business we are at a point where existing procedures would entail additional staff to cope with the growth. By digitising and automating with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.
We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.
Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.
FREQUENTLY ASKED
Most organisations see measurable return within 3–6 months, typically within the first full delivery cycle. The earliest gains come from reduced handover administration, which is immediately visible when the platform replaces manual documentation processes.
Yes. We work with volume housebuilders, housing associations, registered providers, and build-to-rent operators. If you want to see a case study relevant to your organisation type, get in touch and we will share what is most applicable.
By governing the completion evidence that underpins handover acceptance. When readiness criteria are defined, evidence is structured, and acceptance is formally recorded, disputes are resolved faster, rework is reduced, and the audit trail is available immediately when needed.
No. It complements it. Guided Home bridges the gap between construction delivery and homeowner occupation that tools like Procore were not designed to fill. The two-way Procore integration means both systems stay aligned without duplication.
Three areas: preventable rework costs (errors that require contractor return visits), dispute escalation (the cost of unresolved or contested defects), and manual documentation overhead (admin time that scales with portfolio size). We can walk you through a framework to quantify each for your context.
