Guided Home is hosted on Microsoft Azure with UK data residency. The platform is multi-tenant with strict tenant isolation — your data is logically separated and never accessible to other customers.
Access is governed through role-based permissions. Every action within the platform is logged and auditable. Document access, user activity and configuration changes are tracked at the event level.
The platform is designed around data minimisation. We collect the information required to operate the service — property records, documents, inspection data, defect records — and nothing beyond it. We do not collect behavioural data, we do not profile homeowners, and we do not monetise the data we hold.
For organisations with specific data processing requirements, our Customer team works through your DPA and security questionnaire as part of the scoping process. We expect this — it is a standard part of enterprise onboarding, not an obstacle to it.
