Your defects tool manages tickets. Guided Home manages the audit trail.

If your site team are using a strategic system like Procore, Trimble Fieldview, or a defects module inside your construction management system, you already have a tool that captures snags and routes them to contractors. That is useful operational infrastructure. But what if you work with multiple partners each using a different snagging tool? And does your customer care team have visibility of what has already been raised? How does everyone see what the homeowner has raised?

A snagging tool captures the ticket. It does not capture how that ticket connects to the rest of the asset record.

A standalone defects tool does not link the defect to the handover condition of the property: what was inspected, what was documented, what was communicated to the buyer at the point of completion. It does not carry the defect record forward into a structured aftercare timeline that your customer care team and the homeowner can both see. It does not give your operations director a portfolio-level view of defect volumes, resolution rates and contractor SLA performance across every active site.

Guided Home connects defects to the broader lifecycle record. Inspections create the baseline evidence. Documents prove compliance. Defects expose where the system failed. Managing them separately creates gaps that surface as disputes, ombudsman referrals and regulatory findings.

Where you have an existing defects tool you want to retain, the Defect Connectivity Hub syncs with Procore, Trimble Fieldview and Access Coins, so your site teams continue using the tool they know while the defect record flows into the governed asset record automatically.