Quality & Compliance Leaders
Maintain consistent standards across every site and partner, with a structured record that connects inspections, approvals and documentation from delivery through occupation.
Portfolio standards
Configurable completion criteria ensure the same evidence standards are applied regardless of which site, partner or delivery team is responsible, giving you a single view of compliance across the portfolio.
Regulatory alignment
Inspections and documentation are aligned to New Homes Quality Code, Building Safety Act and warranty provider requirements, captured in real time, not reconstructed after the fact.
Audit readiness
When disputes, ombudsman investigations or regulatory scrutiny arise, the evidence is already structured and accessible, not scattered across email threads and shared drives.
Platform features that serve this role
Client outcomes
Guided Home has transformed how we work. It saved 3 days a week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.
It has taken a lot of the pressure away from me. It's a smoother, more modern experience for customers. They absorb information far better via Guided Home and know it all by the time we do the home demonstration. It was the clear winner. Other systems didn't measure up at all.
Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.
As a rapidly growing business we are at a point where existing procedures would entail additional staff to cope with the growth. By digitising and automating with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.
We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.
Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.
