One governed record of evidence that survives every transfer of responsibility: land deals, bulk sales, handovers and onward ownership.
Driving industry standards and best practice.
49%
reduction in handover errors
60%
less handover administration
100%
documentation completeness at point of transfer
94.4%
customer satisfaction score
Based on Guided Home customer programme data, 2024–25.
Every workflow your team needs to maintain a defendable handover record across the delivery and liability lifecycle.
Who it's for
Managing delivery across multiple sites, ensuring every plot handover is controlled, evidenced and defensible, at scale.
Meet building-code, defect-liability and consumer-protection obligations with a single auditable record from completion through occupation.
Maintain asset continuity across tenure changes, occupant transitions and portfolio transactions without rebuilding the record each time.
Agree readiness and evidence completion so responsibility transfers cleanly, removing the ambiguity that leads to disputes.
Receiving a site, a block or a portfolio. Accept responsibility on evidence, not trust, with completeness verified before you take it on.
What is known in one place never reaches the other. Site, office, build and QC all operate from different records.
There is a gap between sending something and proving it was received, by whom and when. That gap defines how long disputes last.
The delivery team moves on. Managing agents change. Disputes arrive years later. The record needs to outlast all of it.
The solution
The problem
The solution
The problem
The solution
The problem
Outcomes
Developers, contractors and partners agree readiness definitions and required evidence before responsibility transfers.
Information is captured once, at source, and carried forward as the authoritative record, removing last-minute documentation assembly.
A continuous lifecycle record removes uncertainty when issues arise, supporting calmer resolution and fewer escalations.
When homes or portfolios are sold, the same verified record transfers without reconstruction.
The history of decisions, evidence and responsibility remains intact long after delivery teams have moved on.
Standards & Governance
From the Building Safety Act's golden thread to Awaab's Law to the Shared Ownership Code's KID and the NHQC — UK housing regulation has converged on one demand: prove what you disclosed, to whom, and when. That's not a folder. That's a governed evidence trail.
Our governance approach
Guided Home's evidence framework directly supports NHQC requirements for completion documentation, defect management and aftercare, giving developers a defensible record at every stage.
The NHQB Shared Ownership Code requires landlords and developers to provide transparent, evidenced disclosure to purchasers. Guided Home creates the auditable KID-ready record that proves what was disclosed, to whom, and when.
As the Future Homes Standard raises the bar on energy performance and build quality, Guided Home provides the structured evidence trail to demonstrate compliance at handover and throughout the building's lifecycle.
One shared defect record across every party on a deal. No system changes required.
Client outcomes
Guided Home has transformed how we work. It saved 3 days a week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.
It has taken a lot of the pressure away from me. It's a smoother, more modern experience for customers. They absorb information far better via Guided Home and know it all by the time we do the home demonstration. It was the clear winner. Other systems didn't measure up at all.
Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.
As a rapidly growing business we are at a point where existing procedures would entail additional staff to cope with the growth. By digitising and automating with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.
We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.
Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.
The Team
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