Sales & Customer Care Leaders
Connect reservation, completion, handover and aftercare within a single operational record, so every customer interaction is informed by complete, accurate information.
Handover coordination
Completion information, home guidance and documentation are structured into digital handover packs before the keys are handed over, so the customer experience starts well rather than scrambling at the finish line.
Aftercare continuity
Information captured during delivery stays accessible for post-handover questions, defect resolution and ongoing customer care, eliminating the email hunting that leads to escalation.
Complaint reduction
When residents have the right information and clear channels, complaint volumes drop. When issues do arise, you have the evidence trail to respond, aligned to New Homes Ombudsman requirements.
Platform features that serve this role
Client outcomes
Guided Home has transformed how we work. It saved 3 days a week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.
It has taken a lot of the pressure away from me. It's a smoother, more modern experience for customers. They absorb information far better via Guided Home and know it all by the time we do the home demonstration. It was the clear winner. Other systems didn't measure up at all.
Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.
As a rapidly growing business we are at a point where existing procedures would entail additional staff to cope with the growth. By digitising and automating with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.
We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.
Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.
