Hugo AI Assistant
Hugo is the AI assistant built into Guided Home, powered by your platform data: documents, manuals, defect records, contacts, and property details. Your team gets portfolio insight on demand. Homeowners get answers about their specific home, 24 hours a day, supporting RSH and NHQC requirements for accessible, responsive homeowner information.
Grounded in real data
Hugo doesn't estimate from general knowledge. Every response is grounded in your platform: the homeowner's specific documents, registered appliances, aftercare guides, key contacts, and defect history. Answers are cited, so homeowners can see exactly where each response came from.
Built for your team too
Developers and admin users get a different Hugo, one that surfaces portfolio-level data on demand. No manual report pulling, no spreadsheet consolidation. Ask in plain English and get a direct answer, with a deep-link to the right screen.
Trust and accountability
Homeowners rate every response as helpful, unhelpful, or resolved. You get feedback analytics and resolution stats. Citation validation means hallucinated source references are dropped and logged before they reach the user, so the record stays clean.
