Legal
Last updated: June 2026
Guided Home
OTP Tech Limited
Terms of Use
These general terms and conditions (the "Agreement") apply to all use of the "Guided", "Guided Home" web-based and mobile applications, associated application programming interfaces, and the administration portal (the "Platform") and is a legally binding contract between:
If the User does not agree to this Agreement, it must not use and shall immediately stop using the Platform.
The User is the organisation that has contracted to use the Platform and acts as the data controller in respect of all personal data submitted to or processed within the Platform.
The Supplier processes such personal data on behalf of the User in accordance with the Data Protection Addendum.
Individuals who access the Platform, including homeowners, tenants, contractors and other third parties, do so as authorised users within the User's environment and act under the User's authority and instructions.
This Agreement is effective and legally binding from the effective date of the relevant Order Form or the point in time that the User first uses the Platform, whichever occurs first (the "Effective Date") and shall thereafter continue, unless and until terminated in accordance with this Agreement, for the subscription period described in the relevant Order Form (the "Subscription Period").
Subject to the User's continuing compliance with this Agreement, the Supplier grants the User a non-exclusive and non-transferable right to permit its Authorised Users to access and use the Platform during the Subscription Period solely for the permitted purposes described in this Agreement.
Authorised Users means directors, employees, contractors, agents, homeowners, tenants and any third parties authorised by the User to access the Platform.
The User shall use the Platform for its internal operations and for managing building handovers, property information, customer journeys, aftercare and related activities.
The User shall not:
The Supplier makes the Platform available with reasonable skill and care and shall ensure that the Platform performs substantially in accordance with its description.
The Platform is provided as a Software-as-a-Service solution operating within a secure multi tenant architecture, with logical separation of User data and controlled access for authorised users.
The Supplier may modify the Platform from time to time provided such changes do not materially reduce functionality.
The Supplier performs secure backups of User Data at regular intervals.
The Platform is hosted on Microsoft Azure infrastructure with data encrypted in transit and at rest.
The Supplier does not warrant that use of the Platform ensures compliance with applicable laws and does not provide legal advice.
Except as expressly set out in this Agreement, the Supplier makes no warranties regarding the accuracy, completeness or regulatory compliance of content uploaded by the User.
In the event of data loss, the Supplier will use reasonable efforts to restore data from backups. The Supplier shall not be liable for issues arising from internet or network limitations.
Each party shall keep confidential information secure and not disclose it except as required to perform obligations under this Agreement or as required by law.
Each party shall comply with its obligations under the Data Protection Addendum.
The User retains full control over all User Data and User Personal Data submitted to the Platform, including data submitted by Authorised Users.
The Supplier processes such data solely to provide the Platform and does not use such data for any purpose other than delivering and improving the service in accordance with this Agreement and the Data Protection Addendum.
The Supplier may collect and anonymise data submitted to the Platform to create aggregated data that cannot be attributed to any individual or User.
Such aggregated data may be used solely to improve the Platform, analyse usage and support service optimisation.
The User shall:
Fees shall be invoiced and paid in accordance with the agreed Pricing Schedule. All fees are exclusive of applicable taxes.
The Supplier owns all intellectual property rights in the Platform.
The User owns all rights in User Data.
The User grants the Supplier a limited licence to use User Data solely to provide the Platform.
Each party agrees to indemnify the other in accordance with the terms set out in this Agreement.
Each party may terminate with not less than three (3) months' written notice. Termination may occur immediately in the event of material breach.
Upon termination, access to the Platform ceases and data may be returned or deleted in accordance with the Agreement.
Liability is limited as set out in this Agreement, subject to applicable law.
Neither party is liable for failure to perform due to events beyond reasonable control.
This Agreement constitutes the entire agreement between the parties. It is governed by the laws of England and Wales.
Standard contractual interpretation provisions apply.
